Cookie policy

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your device’s hard drive.

We use the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. These cookies expire after a browser session is closed.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies expire after a browser session is closed.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These cookies are stored on your device in between browser sessions which allows this information to be remembered.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. These cookies are stored on your device in between browser sessions which allows this information to be remembered.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

_acloggedin

  • Supports login by Scheduling client if the client has an account.

  • Cookie

  • January 1, 2025

_client_acloggedin

  • Supports login by Scheduling client if the client has an account.

  • Cookie

  • January 1, 2025

algoliasearch-client-js

  • Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster.

  • localstorage

  • Persistent

AWSALB, AWSALBCORS

  • Improves performance in Scheduling by using one server for the duration of the session.

  • Cookie

  • 1 week

CART

  • Shows when a visitor adds a product to their cart

  • Cookie

  • 2 weeks

CHECKOUT_WEBSITE

Commerce-checkout-state

  • Stores state of checkout while the visitor is completing their order in PayPal

  • sessionstorage

  • Session

Crumb

hasCart

  • Tells us that the visitor has a cart

  • Cookie

  • 2 weeks

Locked

  • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

  • Cookie

  • Session

PHPSESSID

  • Securely authenticates a visitor during their checkout in Scheduling.

  • Cookie

  • 1 month

RecentRedirect

  • Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

  • Cookie

  • 30 minutes

remember_client

  • Remembers Scheduling client’s login details if they have an account.

  • Cookie

  • 365 days

siteUserCrumb

SiteUserInfo

SiteUserSecureAuthToken

  • Authenticates a visitor who logs into a customer account

  • Cookie

  • 3 years

squarespace-announcement-bar

  • Prevents the announcement bar from displaying if a visitor dismisses it

  • localstorage

  • Persistent

squarespace-likes

  • Shows when you've already "liked" a blog post.

  • localstorage

  • Persistent

squarespace-popup-overlay

  • Prevents the promotional pop-up from displaying if a visitor dismisses it

  • localstorage

  • Persistent

ss_cookieAllowed

  • Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

  • Cookie

  • 30 days

ss_sd

  • Ensures that visitors on the remain authenticated during their sessions.

  • Cookie

  • Session

Test

  • Investigates if the browser supports cookies and prevents errors.

  • Cookie

  • Session

TZ

  • Allows a Scheduling client’s appointments to display correctly based on their time zone preferences.

  • localstorage

  • Persistent

Cross-site request forgery (CSRF)

CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Analytics and Performance Cookies

We use Analytics and Performance cookies to collect information about how visitors interact with our site.

Cookie Name

Duration

Purpose

ss_cid

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cpvisit

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvr

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvt

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site

Check your cookies

For the most common browsers, you can:

  • See which cookies are active in your browser’s settings.

  • Clear cookies from your browser or device, either globally or from a specific website.

For help locating cookies on your device, visit your browser's documentation: